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Client’s Questions

Some of the Awesome People & People Who Loved Company Says

Have questions about our products? You'll find our answers to our most frequently asked questions from customers below. Still can't find an answer? Send us an email!
We can OEM or ODM. We have our own automated factory and strong developing team. Products can be made according to your request. You can visit our factory and Show Room to select product you like. You can also customize your own products!
We want to make sure that you get what you needed. So if you have any demand, please send email to sales@shanghaidaisy.com. We will deal with it as soon as possible!
  • 1 Question

    Are you a factory or trading company?

    We are a factory based in Shanghai, China, it is about 15min drive from PVG airport to our factory, very convenient to visit.

  • 2 Question

    What makes your factory differentiate from other competitors?

    Huge capacity & good quality makes us differentiate from other traditional factories. Our factory equiped with a lot of modern machines like automatic wax filling machine, automatic foam wax machine, automatic labelling machine and so on, rely on those machines, we can produce 100k candles a day. We also have professional QC team, each candle are being produced under supervision.

  • 3 Question

    Can your faactory pass factory audit? What kind of report do you have?

    Yes, we have rich experience on that, we do more than 15 factory audits every year according to different standard. Currently, we are holding reports like BSCI, SEMETA, ISO90001, WCA, C-TPAT, SCS, COC and many other reports based on retailers requirement.

  • 4 Question

    Can we do a trial order? What is your minimum order amount?

    Trial order is absolutely acceptable, but it needs to meet our minimum order amount $6000, If you are not able to hit that, a small order operation charge $300 will be occured.

  • 5 Question

    Do you have any factory outside of China in order to offset the tariff war between USA and China?

    Yes, we are setting up a factory in Vietnam, it will be ready for production in 2021. Same as the factory in Shanghai, the factory will be a modern factory.

  • 6 Question

    Can I burn your citronella candles indoors?

    No, our citronella candles were designed for outdoor use only. We do not recommend using our citronella candles indoors, please burn them outdoors only as intended. If you purchased on of our lanterns that comes with a citronella candle, you can replace it with a regular indoor candle if you wish to use your lantern indoors.

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